Henry Philips Complaints Procedure
In the first instance, should your concern be of an informal nature, please speak to a staff member about your complaint and they and the team will endeavour to resolve the matter within 3 working days.
Should you not be satisfied with the outcome of this or should you wish to raise a formal complaint immediately, please raise your complaint in writing and send to David Bruckert at enquiries@henryphilips.co.uk or post to Henry Philips & Partners, Prentice Close, Farnborough, GU14 8HB. You may be asked for further information and to clarify points raised. An investigation will be conducted and a formal response made within 15 working days.
Should you not be satisfied with the response regarding your formal complaint, you can raise the matter to a dispute resolution Scheme. Henry Philips Agents are members of The Property Ombudsman. Contact details are below –
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP 01722 333 306 / admin@tpos.co.uk
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final response letter, including any evidence to support your case.